Reference

Open sportygen privacy terms clearly

Your account data, KYC records, UPI references, Paytm receipts, PhonePe status checks and cookie choices sit under one Privacy Policy at sportygen.

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sportygen Open sportygen privacy terms clearly
CONTACT PATHS

Check privacy contact paths

Privacy questions need a clear route, not a generic queue. Use the contact path that matches your request so we can verify your account and answer without exposing personal data in open…

Privacy email Send data access, correction or deletion requests to [email protected] from the email linked to your account. Include your account name and a short reason, but do not attach full card, bank or Aadhaar images.
Account chat When you are signed in, use chat from your account menu for questions about cookies, device sessions, login alerts or wallet references. Our team can confirm status without moving your request outside the account area.
KYC help For document privacy concerns, ask support to check the KYC case linked to your account. We may confirm document type, upload time and verification status, while keeping full document images restricted.
SAFETY HANDLING

Browse how we protect data

We treat privacy work as part of account operations. Deposit matching, withdrawal checks, login security, cookie choices and KYC handling all create records, and each record has a purpose.

Account data

We collect the details needed to create and manage your account, such as name, email, phone number, login history and preference settings. These records help us confirm access and respond to your privacy requests.

Payment references

UPI, Paytm, PhonePe and Google Pay records are used to match deposits, verify withdrawals and trace failed transfers. We store reference IDs and status messages, not your full banking login credentials.

Cookie controls

Cookies help keep your session active, remember language choices and measure page stability. You can change browser settings at any time, though some account pages may ask you to log in again.

KYC records

KYC files are checked by restricted teams and service partners where needed for verification. We use these records to confirm identity, prevent duplicate account misuse and handle withdrawal checks linked to your wallet.

Security checks

We log device type, IP address, failed login attempts and session changes to detect unusual access. If we see a risk, we may ask for extra verification before changing privacy-sensitive account details.

Retention and changes

We keep records only for account operation, legal, tax, fraud prevention or dispute needs. You can ask us to correct, access or delete data, and we will explain any record we must keep.

Discover answers on your privacy rights

These answers explain how the Privacy Policy works when you open an account, make a payment, upload KYC documents or contact support. They also set out how you can ask for access, correction or deletion, and why some records may stay with us for legal or security reasons.

We collect account details such as your name, email, phone number, login records, device data, wallet references and KYC files where required. We use this data to run your account, verify payments and answer privacy requests.

UPI, Paytm, PhonePe and Google Pay payments may create reference IDs, status codes, timestamps and reconciliation records. We use those records to match funds, check withdrawals and resolve payment disputes linked to your account.

Yes. Contact us from your registered email or signed-in account and tell us what needs correction. We may ask for verification before changing personal data, especially where payment, KYC or withdrawal records are involved.

Cookies keep your session active, help pages load with the right settings and support security checks. You can block or clear cookies in your browser, but some account actions may then require a fresh login.

Retention depends on the record type and the reason we hold it. Account, payment, tax, fraud prevention and dispute records may be kept longer than cookie data or support chat data.

KYC documents are limited to teams and service partners involved in identity checks, account safety and withdrawal verification. We do not place full document images into public areas or general support threads.

Yes. Access, account eligibility and some account features depend on local law and are available where local law permits. Privacy requests can still be sent through our contact paths if you need data access or correction.

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